{"id":756,"date":"2021-03-12T14:28:00","date_gmt":"2021-03-12T13:28:00","guid":{"rendered":"https:localhost:8888\/red-social-innovation\/?post_type=solution&p=756"},"modified":"2023-12-05T14:51:16","modified_gmt":"2023-12-05T13:51:16","slug":"telecare-the-crm-strategy-of-the-spanish-red-cross-for-attracting-new-users","status":"publish","type":"solution","link":"https:\/\/red-social-innovation.com\/en\/solution\/telecare-the-crm-strategy-of-the-spanish-red-cross-for-attracting-new-users\/","title":{"rendered":"Telecare, the CRM strategy of the Spanish Red Cross for attracting new users"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

The Spanish Red Cross has implemented a CRM (Customer Relationship Management) to automate some interactive processes related to Contact Centers: user data collection, information management, marketing campaigns and planning of teams according to workloads.<\/p>\n","protected":false},"author":5,"featured_media":757,"template":"","categorization":[10],"country":[49],"target":[174,240,195,263],"sector":[261,243,282],"technology":[280,93],"acf":[],"yoast_head":"\nTelecare, the CRM strategy of the Spanish Red Cross for attracting new users - Red Social Innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/red-social-innovation.com\/en\/solution\/telecare-the-crm-strategy-of-the-spanish-red-cross-for-attracting-new-users\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telecare, the CRM strategy of the Spanish Red Cross for attracting new users - 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