{"id":1015,"date":"2021-03-12T14:28:00","date_gmt":"2021-03-12T13:28:00","guid":{"rendered":"https:localhost:8888\/red-social-innovation\/solution\/telecare-the-crm-strategy-of-the-spanish-red-cross-for-attracting-new-users\/"},"modified":"2021-03-19T10:59:06","modified_gmt":"2021-03-19T09:59:06","slug":"telecare-the-crm-strategy-of-the-spanish-red-cross-for-attracting-new-users","status":"publish","type":"solution","link":"https:\/\/red-social-innovation.com\/fr\/solution\/telecare-the-crm-strategy-of-the-spanish-red-cross-for-attracting-new-users\/","title":{"rendered":"Une strat\u00e9gie de collecte de donn\u00e9es pour renforcer l’offre de t\u00e9l\u00e9-assistance"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

La Croix-Rouge espagnole a mis en place un syst\u00e8me de CRM (gestion de relations clients ou Customer Relationship Management en anglais) pour automatiser certaines actions en lien avec les centres de contact telles que la collecte de donn\u00e9es, la gestion de l\u2019information, la production de campagnes marketing et la gestion de la charge de travail des \u00e9quipes.<\/p>\n","protected":false},"author":5,"featured_media":758,"template":"","categorization":[36],"country":[50],"target":[196,333,175,361],"sector":[965],"technology":[367,92],"acf":[],"yoast_head":"\nUne strat\u00e9gie de collecte de donn\u00e9es pour renforcer l'offre de t\u00e9l\u00e9-assistance - Red Social Innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/red-social-innovation.com\/fr\/solution\/telecare-the-crm-strategy-of-the-spanish-red-cross-for-attracting-new-users\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Une strat\u00e9gie de collecte de donn\u00e9es pour renforcer l'offre de t\u00e9l\u00e9-assistance - 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