The Spanish Red Cross has implemented a CRM (Customer Relationship Management) to automate some interactive processes related to Contact Centers: user data collection, information management, marketing campaigns and planning of teams according to workloads.
IFRC proposes digital transformation 2030, describing in one of its points the literacy of data with respect to National Societies (NS). It means that each NS is transformed to implement a culture of data that allows improving decision-making based on evidence. The Information Management (IM) project aims to implement and spread this culture in the initiatives it manages.
Aalia Technologies is a startup that offers a solution to the difficulties caused by language barriers in the medical environment. It has developed AaliaTech, a medical voice assistant that translates the practitioner's questions into the patient's native language, taking into account their medical and cultural context.
Halfway between the home and the workplace, the third place is a place of conviviality and socialising, where everyone gives and everyone receives. Users co-construct a programme of activities that meet local needs. With the modern-day challenges facing social organisations, the third place appears to be an effective tool for adapting the local capacity of the French Red Cross to these challenges by transforming its local chapters into citizen platforms.
21 is the Social Innovation Accelerator of the French Red Cross. 21 hosts a set of programs to support projects with a positive social impact, a coworking space and a digital studio.
